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  Smart Corporate Leader
Customer Care Telephone Handling Skills

Handling customers today is the essence of any business. Excellence in customer care means the business is successful. Customers are those who come repeatedly to buy your product or services. Retaining them and handling difficult customers sets profitable returns to the company. This model helps to set benchmark standards of customer care excellence.

Target Audience : Customers care Executives and Managers, Call Center Executives and Managers, Team Leaders, 24 hours help line staff, Broad Band service provider executives, ISP providers, Telecom specialists, Tele Marketing Executives and Managers, Emergency service providers (Police, Fire and Ambulance) etc.


  Have the knowledge of what is a business strategy.
Have the knowledge of who is a customer.
Have the knowledge of what is customer service.
Have the knowledge of what is Quality.
Have the knowledge of handling people.
Have the knowledge of earning more customers.
Know why customers quit?
Learn how to answer the phone.
Learn the ten best things to say.
Learn the cost of poor service and the cost of a "minute please."
Have the knowledge of active listening skills.
Know the TEN Golden rules in handling customers.
Have the knowledge of who is a difficult customer and who is a complaint.
Learn how to handle a difficult customer.
Duration: 2 days. 8 hours per day including practical demonstrations.
Our advanced module-Behavioral oreintention workshop for cusomercare excellence ĖBOCURPô
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