Handling customers today is the essence of any business. Excellence in customer care means the business is successful. Customers are those who come repeatedly to buy your product or services. Retaining them and handling difficult customers sets profitable returns to the company. This model helps to set benchmark standards of customer care excellence.
Target Audience : Customers care Executives and Managers, Call Center Executives and Managers, Team Leaders, 24 hours help line staff, Broad Band service provider executives, ISP providers, Telecom specialists, Tele Marketing Executives and Managers, Emergency service providers (Police, Fire and Ambulance) etc.
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